We created Purifu to make your daily skincare routine feel softer, cleaner and more comfortable. We also understand that every skin routine is different, and Purifu may not be the right fit for everyone.

To return unopened items in their original packaging, please refer to the Unopened Returns section.

If you’ve tried Purifu and would like to contact us under our 30-Day Purifu Promise, please refer to the Purifu Promise section below.

Please note we are unable to offer refunds in the following circumstances:

• Incorrect product selection
• Incorrect shipping information provided at checkout once the order has been processed or shipped.

Unopened and unused products in their original sealed packaging may be returned within 30 days of delivery. Once your return request has been approved, our team will provide return instructions. Returned products must be received in their original, unopened condition to qualify for a refund.

Please note that customers are responsible for return postage, as well as a $5 restocking fee that will be deducted from your refund.

Refunds will be issued to the original form of payment within 7 business days of receiving and inspecting the returned item.

We want you to have the opportunity to fully experience Purifu for 30 days. If you’ve tried our towels for a month and still aren’t completely satisfied, please contact us within 40 days of delivery at info@purifuco.com. To help us better understand your experience and continuously improve our products, we ask you to please provide the following information with your request:

1. Your order number

2. A brief explanation of what didn’t meet your expectations

3. A photo of your product

Once our team has reviewed your request, we will provide you with next steps.

Please note:

• The 30-Day Purifu Promise applies to one opened box per customer or household and is available on your first purchase only.
• For multi-box orders, any additional unopened boxes may be returned in accordance with our Unopened Returns policy.
•  All approved refunds will be issued to the original form of payment within 7 business days of approval.

If your order arrives damaged, defective, or you receive the wrong item, please contact us at info@purifuco.com with your order number and photos of the issue. We’ll work with you to arrange a replacement or refund.

• Original shipping and handling fees are non-refundable unless the order arrived damaged, defective, or incorrect.
• Customers are responsible for return shipping costs for standard unopened returns.
• We recommend using a trackable shipping method when returning an item.
• Please do not send products back without first contacting our customer care team.
• We reserve the right to deny requests that do not meet the requirements of this policy or where we reasonably determine that the policy is being misused.
• All return and refund policies outlined above apply only to purchases made directly through purifuco.com. Purchases made through third-party marketplaces are subject to the return and refund policies of the marketplace through which they were purchased.

If you have any questions about our Refund & Return Policy or the 30-Day Purifu Promise, our customer care team is always happy to help. Please contact us at info@purifuco.com.